Policy Pricing and Billing "Tracks!" is $20 USD per install as shareware. Sales tax will be charged at a rate of 3.25% for all orders in the state of California. Upgrades All upgrades are free. Support    Telephone support for "Tracks!" is available 24 hours a day, 7 days a week. Keep in mind that this company is a one-man-shop and the owner has many duties. The best telephone contact times are between 9 a.m. and 10 p.m. Pacific Time. Calls outside of this time may receive marginal answers. ;-)  Questions about Microsoft Word, Excel, or ClarisWorks, beyond using the templates or macros, are best answered by their respective companies. Please leave a detailed message if picked up by voice mail and you will be contacted as soon as it's feasible. E-mail will normally be answered within a day.